Refund policy

At Dalstro, we take pride in supplying quality industrial air compressors and equipment. As our products are specialised, heavy and high-value industrial goods, please contact us before arranging the return of any product.

This policy is in addition to, and does not exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Returns

Goods must not be returned to Dalstro without our prior approval. If a return is authorised, we will provide instructions for the return or collection of the goods, including a Return Authorisation Number where applicable.

Unauthorised returns may not be accepted. Please do not arrange freight or return equipment without first contacting us, as specialised handling or inspection arrangements may be required.

Change of Mind and Non-Fault Returns

We are not required to provide a refund or exchange where you have changed your mind, ordered the incorrect product, no longer require the product, or found the product cheaper elsewhere.

Where Dalstro agrees to accept a change-of-mind or other non-fault return at its discretion, the following conditions apply:

  • The return must be approved by Dalstro before the goods are returned.

  • The customer is responsible for all freight, transport, insurance and associated costs of returning the goods.

  • The goods must be returned in their original packaging, with all accessories, manuals and supplied components included.

  • The goods must be unused, uninstalled and in new, undamaged and resalable condition.

  • The goods must not have been operated, modified or damaged.

  • Any goods damaged during return transit may affect eligibility for a refund or credit.

Acceptance of a non-fault return is entirely at Dalstro's discretion and may be subject to reasonable conditions.

Nothing in this section affects your rights under the Australian Consumer Law.

Damaged, Defective or Incorrect Goods

Please inspect your order upon delivery and contact us as soon as reasonably possible if:

  • your goods have been damaged in transit;

  • you receive the incorrect product; or

  • you believe your product is defective or has a fault.

To help us assess the issue promptly, we may ask you to provide photographs, videos, your order details and a description of the issue.

Assessment of Faults and Return Costs

Please contact Dalstro before arranging the return of any goods claimed to be faulty or defective. Depending on the nature of the product and the issue reported, we may arrange an inspection or request further information before determining the appropriate course of action.

If, following assessment, the issue is found to be the result of a fault for which Dalstro is responsible under the Australian Consumer Law or an applicable warranty, Dalstro will arrange or contribute to reasonable return, collection, repair or other applicable costs as required by law.

If the assessment determines that the issue is not due to a fault for which Dalstro is responsible, the customer may be responsible for applicable freight, inspection, transport or other reasonable costs. We will advise you of any applicable charges before proceeding where reasonably practicable.

Please do not return or arrange transport of any goods without prior written approval from Dalstro. Where Dalstro is responsible for arranging or covering return freight, we will provide instructions for the appropriate return or collection method.

 

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For minor failures, we may repair the goods within a reasonable time or provide another remedy as required by the Australian Consumer Law.

Refunds

Where a refund is approved, we will process the refund using the original payment method unless otherwise agreed.

For approved non-fault returns, any refund or credit may be subject to the condition and completeness of the returned goods.

Refund processing times may vary depending on the payment provider or financial institution.

Contact Us

If you have a question about a return, fault or warranty claim, please contact us at info@dalstro.com.au, before returning any goods. We will work with you to assess the issue and determine the most appropriate next steps.