Shipping policy

We currently ship within Australia only. We do not offer international shipping at this time.

Processing Time

Orders are typically processed and dispatched within 2 business days, subject to stock availability. Larger equipment such as screw compressors and air dryers may require additional lead time — we'll confirm expected dispatch and delivery timeframes when you place your order or request a quote.

Delivery Timeframes

Delivery times and freight costs vary depending on your location and the size of the item ordered. As a general guide:

  • Spare parts and smaller items: 3–7 business days
  • Compressors, dryers, and larger equipment: 5–14 business days

These timeframes apply to metro areas. Regional and outlying locations may take longer — see "Delivery to Regional and Outlying Areas" below. Delivery timeframes are estimates only. 

Freight Quotes

Where freight is quoted separately (for larger equipment or regional deliveries), quotes are valid for [3] days from the date issued, as freight costs can fluctuate with fuel and carrier pricing.

Delivery to Regional and Outlying Areas

Delivery to regional, rural, or outlying areas may take longer than our standard timeframes and can incur additional freight charges, particularly for larger equipment requiring forklift, tail-lift, or depot delivery. Where this applies to your order, we'll advise you of the expected delivery time and any additional costs before dispatch. If you're unsure whether your location is classified as regional or outlying, contact us before ordering and we can confirm delivery timeframes and costs for your address.

Delivery Addresses

You're responsible for entering a complete and accurate delivery address at checkout or when confirming your order. We ship to the address provided, and we're unable to take responsibility for delays, missdelivery, or loss caused by an incorrect or incomplete address.

Address Changes

We can only change a delivery address before your order has been dispatched. Once you receive a dispatch or tracking notification, the address is locked in. If you notice an error, contact us immediately at info@dalstro.com.au with your order number.

Delivery Access Requirements for Larger Equipment

Due to the size and weight of our screw compressors, air dryers, and other larger machines, standard courier delivery is not always possible. Unloading by hand is not permitted for these items due to health and safety regulations.

  • Forklift and truck access — where indicated on the product listing, a forklift and an authorised operator must be available on-site, and the delivery location must have suitable truck access, at the time of delivery.
  • Tail-lift delivery — if you don't have forklift access, select the tail-lift delivery option at checkout, or contact us in advance. An additional fee applies, shown at checkout or included in your quote.

Before dispatching larger equipment, we'll contact you to confirm your delivery site has suitable access. It is your responsibility to ensure the confirmed unloading method and site access are genuinely available at the time of delivery — if not, redelivery fees may apply.

Inspecting Your Delivery

Please check your item thoroughly for signs of damage before signing to accept delivery — inspect the packaging first, and if there's any sign of damage, open it and check the item itself before signing anything. The driver should wait while you do this. If you're not satisfied with the condition of the item, you're entitled to refuse delivery, and the courier will return it to us.

If you sign for a delivery without inspecting it and later discover damage, we may be unable to assist with a claim against the carrier. If you do accept a delivery with visible concerns, make sure the driver notes this in writing and provides you with a signed copy before they leave.

Damage or Loss in Transit

If your order arrives damaged, or is lost in transit, please notify us within 24 hours of delivery (or the expected delivery date, if lost) at info@dalstro.com.au, along with photos of the damage, your order confirmation, and any carrier tracking information. Each claim is assessed on a case-by-case basis, and the outcome — including whether a repair, replacement, or other resolution is offered — will depend on the circumstances of the claim.

Freight Insurance

We do not include freight insurance in our shipping rates. If you would like your order insured in transit, please contact us before dispatch to arrange this at your own cost.

Parcels Delivered to an Incorrect Address

If carrier tracking confirms delivery to the address provided on your order, we treat the order as delivered and are unable to offer a refund or free replacement. We'll provide the carrier's delivery record to support any claim you wish to lodge with them directly.

Undeliverable and Returned Items

If your order is returned to us as undeliverable due to an address issue, we'll refund the order value minus outbound and return freight costs once it's back in our warehouse.

Tracking

You'll receive a confirmation email once your order is placed. Once dispatched, you'll receive tracking details from our courier. If you don't receive tracking information, please check your junk/spam folder before contacting us.

Freight Costs

Freight costs are calculated based on the size, weight, and delivery location of your order, and will be shown at checkout or provided as part of your quote.

Questions About Your Delivery

If you have questions about delivery for a specific product, need to confirm site access requirements before ordering, or believe your order isn't progressing as expected, contact us at info@dalstro.com.au