Dalstro provides a voluntary warranty on Dalstro-branded compressors, dryers, tanks, filtration equipment,

piston compressors, diesel compressors, and accessories sold in Australia. This voluntary warranty operates in

addition to your rights under the Australian Consumer Law (ACL).

1. Warranty Activation & Commissioning

Dalstro recommends commissioning by a qualified technician to ensure correct installation and optimal

performance. A commissioning report helps validate installation conditions and protect against failure.

Dalstro’s voluntary warranty may require evidence of correct installation if a failure is related to installation

conditions.

Where a product failure is not covered under Australian Consumer Law, but is covered under Dalstro’s

warranty, labour, travel, courier and related expenses are not automatically included. Dalstro may, at its

discretion, charge these costs to the customer or choose to cover them as goodwill. Dalstro will advise the

customer of inbound freight requirements before assessment. Parts repaired or replaced under any warranty

specified herein are warranted only for the remaining period of the original warranty period.

2. Warranty Coverage

Dalstro covers parts and labour for voluntary warranty repairs when the product is returned to an authorised

Dalstro service centre or assessed onsite by arrangement.

Outbound freight for repaired or replaced goods is covered by Dalstro. Inbound freight may be the customer’s

responsibility unless the failure is a major failure under ACL.

3. General Exclusions

Dalstro’s warranty does not cover failures caused by:

• incorrect installation, wiring, or ventilation,

• contaminated, incorrect-grade, or insufficient oil,

• lack of maintenance where the failure is directly caused by neglect,

• operation outside specified duty cycle or ambient conditions,

• water damage caused by environmental exposure or condensate neglect,

• misuse, abuse, or modification of the product,

• external factors such as power surges, lightning, flooding, or corrosion,

• consumables (filters, belts, oil, seals, gaskets) unless defective from new,

• general and expected wear and tear on wearable components.

These exclusions apply only to Dalstro’s warranty.

4. Wear & Tear Policy

Normal Wear & Tear (Not Covered)

Dalstro’s warranty does not cover components that wear out through normal use, age, or environmental

exposure.

Normal wear includes:

• filters becoming dirty or blocked,

• belts stretching or wearing,

• lubricants degrading,

• seals and gaskets hardening/leaking,

• bearings wearing gradually,

• valves wearing from cycling,

• piston rings wearing over time,

• dryer efficiency reducing with age,

• tanks/cabinets/painted or coated surfaces developing surface rust.

Wear Caused by Neglect or Misuse (Not Covered)

Failures caused by incorrect oil, blocked filters, overheating, incorrect installation, excessive duty cycle, voltage

issues, water damage, or corrosion are not covered.

Consumables (Not Covered Unless Defective From New)

Consumables are expected to wear out and require replacement. Dalstro does not cover consumables unless

defective from new.

5. Situations Covered (Voluntary Warranty)

Dalstro will honour voluntary warranty claims where:

• the product has been installed correctly,

• maintenance has been performed at reasonable intervals,

• the failure is premature, unexpected, and clearly due to defective materials or workmanship.

6. Good-Will Warranty

If a failure occurs outside the Dalstro warranty period, Dalstro may, at its discretion, provide goodwill

assistance.

7. Transferability

Dalstro’s voluntary warranty applies to the original purchaser.

PRODUCT-SPECIFIC WARRANTY SCHEDULES

A. SCREW COMPRESSORS (DA, DB, CX, DC, DC2S SERIES)

1. Air-End Warranty

5-year voluntary warranty covering catastrophic mechanical failure due to defective materials or workmanship.

Covered components:

• casings,

• rotors,

• bearings,

• shaft seal & sleeve.

Fair wear and tear excluded.

2. Electrical Components (Motors, Contactors, Inverters)

Covered for 2 years against manufacturing defects, unless otherwise stated.

Motors: IP54, IP55 and other large motors with bearings, are covered for bearing failure due to manufacturing

defect. IP23 Motors are covered for a period of 1 year only and are not covered for water or dust ingress resulting

in failure. Inverters: covered for internal component failure not caused by external electrical conditions, dust or

water ingress, or overheating due to lack of maintenance.

3. Sensors, PLC/Controller

Covered for 2 years against manufacturing defects.

4. Valves & Pneumatic Components

Covered for 2 years:

• minimum pressure valve,

• intake valve and or parts thereof,

• solenoids,

• separator pressure vessel/oil reservoir,

• oil filter housings,

• piping.

5. Fans & Heat Exchangers

Covered for 2 years against manufacturing defects. Fan bearing failures caused by contamination are excluded.

6. Consumables (Not Covered)

• air filters,

• oil filters,

• separator elements,

• belts,

• lubricants,

• gaskets,

• seals.

B. AIR DRYERS (Refrigerated & Adsorption)

1. Dryer Warranty

2-year voluntary warranty covering catastrophic mechanical failure due to defective materials or workmanship.

Covered components:

• fan (bearing failure excluded if caused by contamination),

• compressor motor,

• heat exchanger and condenser,

• sensors & PLC/Controller,

• solenoids,

• piping,

• centrifugal separator (if fitted).

2. Exclusions

Failures caused by:

• incorrect installation,

• voltage irregularities,

• overheating due to poor ventilation,

• lack of maintenance, are excluded from voluntary warranty.

• liquid water intake on MDX dryer series – liquid water intake can result in seal damage.

C. PISTON COMPRESSORS

1. Pump Warranty

2-year voluntary warranty covering catastrophic mechanical failure due to defective materials or workmanship.

Covered components:

• valve assemblies,

• main bearings,

• big-end & small-end bearings,

• shaft seals,

• pistons, rings, piston pins,

• crankshaft,

• gaskets,

• crankcase,

• cylinders,

• motor bearings,

• tank,

• pressure switch,

• oil level glass.

2. Exclusions

Failures caused by:

• contaminated oil,

• incorrect installation,

• lack of servicing,

• overheating due to poor ventilation, are excluded from voluntary warranty.

D. MOBILE ENGINE POWERED SCREW COMPRESSORS

Note Factory Warranty: Honda General-Purpose Gasoline Engines and Isuzu General Purpose Diesel Engines found in Dalstro products as

Supported by Honda (China) and Isuzu (China) supply chain.

Warranty terms and conditions: Honda general-purpose gasoline engines and Isuzu diesel engines supplied with Dalstro equipment are

covered for 12 months from the date of purchase of the engine or the machine it is installed in. All conditions are available upon request.

Dalstro Warranty Periods

• D70: 12 months or 2,000 hours (whichever comes first), from the date of sale.

• D185 and larger:

- 12 months or 2,000 hours for the complete unit, (whichever comes first) from the date of sale.

- 24 months or 4,000 hours for the air-end. (whichever comes first) from the date of sale.

1. Engine Warranty

Engines are covered for manufacturing defects only under the original engine manufacturer’s warranty. Failures

caused by contaminated fuel, air, or oil are excluded. Independent assessment may be required. Dalstro will

assist with processing engine warranty claims.

2. Air-End Warranty

Air-ends are covered for manufacturing defects only under the original air-end manufacturer’s warranty. Failures

caused by contaminated air or oil are excluded. Independent assessment may be required. Dalstro will assist

with processing air-end warranty claims.

Covered components:

• casings,

• rotors,

• bearings,

• shaft seal & sleeve.

F. GENERAL CONDITIONS

• Warranty applies from date of purchase.

• Proof of purchase required.

• Warranty claims must include model & serial number.

• Dalstro may request photos or video for assessment.

• Warranty applies alongside Dalstro’s general terms of service.

• Parts/products not mentioned are covered by Australian Consumer Law only.

G. GENERAL REQUIREMENTS

Service Documentation

Dalstro may request reasonable evidence of maintenance when assessing warranty claims. Lack of

maintenance and failures caused by neglect are not covered under voluntary warranty.

Duty Cycle & Environment

Products must be operated within the specified duty cycle, ambient temperature, and environmental

conditions. Dalstro may request operational logs or environmental information when assessing failures. Failures

caused by operation outside these limits are not covered under Dalstro’s warranty.

Non-OEM Parts

Dalstro does not require the use of Dalstro-branded consumables. However, failures caused by incorrect,

incompatible, or poor-quality parts or lubricants are not covered under voluntary warranty.

AUSTRALIAN CONSUMER LAW (MANDATORY GUARANTEES)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled

to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or

damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality

and the failure does not amount to a major failure.

For major failures, the customer may choose a refund, replacement, and compensation for reasonably

foreseeable losses.

For minor failures, Dalstro will repair the product within a reasonable time. If repair is not practical, Dalstro may

replace the product.

For minor failures, customers may be required to return the product for assessment. Dalstro covers outbound

freight for repaired or replaced goods.

Repair Notice

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

Refurbished parts may be used to repair the goods.

How to Make a Claim

Dalstro Australia — Warranty & Service Department Email: info@dalstro.com.au

Provide:

• proof of purchase,

• model & serial number,

• description of the fault,

• photos/video if applicable,

• service and maintenance records,

• proof of purchase of service and maintenance parts.